Refund, Cancellation & Delivery Policy
Last Updated: July 2026
1. Instant Digital Fulfillment & Delivery
All VIP Passes ($50 and $100 tiers) are immediately fulfilled digital products.
Upon completing checkout, you will receive instant access via the order confirmation page and an automated email containing your Discord community invite link and unique digital voucher code.
Physical hardware delivery schedules (Batch 1) will be announced separately closer to production dispatch.
2. 30-Day Money-Back Guarantee
We offer a 100% money-back refund within 30 days of your VIP Pass purchase if you change your mind for any reason.
To request a refund within the 30-day window, simply email us at support@brikkhome.com with your order email and receipt number. Refunds are processed back to your original payment method within 5–7 business days.
3. Cancellations After 30 Days
After the 30-day window, VIP Pass purchases become non-refundable as community benefits and digital vouchers remain fully active for future hardware drops.